Program Manager: Ali Khameispour

Week 6 of the summer quarter already!!!  

Any organization that manages a large number of IT devices is forced to use some sort of a Remote Management and Monitoring (RMM) solution sooner or later. An RMM solution, as its name implies, provides the opportunity for the organization to manage and monitor its IT resources at scale. For example, if a certain change would be required to be pushed to all the devices at the same time, the cost of manual labor would be so high that turns into a bottleneck. On the other hand, manually monitoring the health and status of these devices is practically impossible. This is the main reason why RMM solutions have gained so much popularity in the last couple of years. An RMM, in its essence, consists of a server agent installed on the management server and a client agent installed on each of the client devices. This allows for the management server to be able to manage and collect reliable feedback from the client agents. Clearly, the health of this IT ecosystem is on the rise once such a solution gets deployed within the organization.  

Here at STC, we follow the same approach to ensure high quality and the health of our ecosystem. Every member of the STC family, faculty or student, plays an integral role as a client agent, hence can affect the health of the overall ecosystem by providing healthy and constructive feedback.  

Peter Ducker, the founder of modern management, wrote in Management: Tasks, Responsibilities, Practices: 

“Work implies not only that somebody is supposed to do the job, but also accountability, a deadline and, finally, the measurement of results —that is, feedback from results on the work and on the planning process itself.” 

Finally, I hope that all of us can find a place within the STC family to contribute to with these techniques in mind. We have a wide variety of dynamic groups and activities fully focused on the student’s learning outcomes. The End of Course Evaluation is an essential part of the STC Eco-System. Starting with this new school year, to ensure an efficient management and monitoring eco-system, STC leadership’s goal is to encourage participation by students to complete the EOCE. Be sure to complete the anonymous evaluation. Your feedback helps the instructor, the program manager, directors, and dean to continually improve STC offerings.  

Feel free to reach out to me at khamesipourali@cityu.edu any time may you have any further questions.